Please read the terms carefully before booking
Please read the terms carefully. By accepting the rental you accept all provisions of the terms below. For any questions or clarifications, please contact us by phone or e-mail.
Updated: 01.03.2025.The vehicle may be rented by a legal entity or a private individual, and the driver must be at least 25 years of age and hold a valid category B driving licence for at least 5 years. The vehicle may only be operated by persons listed in the contract.
The rental begins upon acceptance of the offer and the rental terms, payment of the full rental amount and the deposit, and the signing of the contract by both parties.
By signing the rental contract, both parties confirm that the vehicle has been delivered technically sound and clean, with all accompanying equipment and documents, and the lessee confirms that they are well acquainted with how the vehicle works.
The equipment list, as well as any minor defects and damage, are listed in the technical part of the contract.
The rental ends with the signing of the handover report, payment of any additional costs, and the return of the deposit provided there are no obstacles under the rental terms (traffic offences, damage in and on the vehicle, delay, negligent use).
The price INCLUDES: 0–24 h telephone assistance, mandatory motor third-party liability insurance, comprehensive (kasko) vehicle insurance (with the lessee's mandatory participation in damage up to the amount of the deposit), passenger insurance, toilet chemicals, gas (1 bottle), a full tank of clean water, an empty waste-water tank, a clean toilet cassette, a radio, a water hose, a power cable + power adapter, and levelling blocks for the vehicle. Mileage is limited to 275 km per day. Each additional kilometre is charged at €0.35/km.
The price does NOT include: fuel, tolls, bed linen, towels, dishes, outdoor tables and chairs, a navigation device, child seats, inverters, bicycles, transfers from airports to the depot and back. The insurance does not cover damage up to the amount of the deposit, nor damage to tyres, rims, engine sump, clutch and the vehicle's underbody. Tyre damage is borne entirely and exclusively by the lessee, unless they have paid an additional tyre insurance surcharge.
An advance payment of 40% of the rental amount is paid as confirmation of the reservation.
The remainder must be paid 45 days before pick-up of the vehicle. If the remaining rental amount is not paid at the latest 45 days before pick-up, we retain the advance payment and cancel the reservation.
In the event of cancellation up to 45 days before pick-up, we retain 30% of the advance payment. In the event of cancellation 30–44 days before pick-up, we retain 60% of the paid rental amount; if the rental is cancelled 15–29 days before pick-up, we retain 80% of the paid amount. If the rental is cancelled 14–0 days before pick-up, we retain 100% of the paid rental amount.
By paying the advance, the lessee immediately confirms that they are fully acquainted with the rental terms.
Any change to an already confirmed reservation is charged at €20.00.
The deposit is €1,500.00, but if the lessor, due to certain circumstances of the rental in question, assesses that the deposit should be higher, the deposit may amount to up to €3,500.00. For rentals longer than 22 days, the deposit is €2,500.00, and for rentals longer than 32 days, the deposit is €3,500.00.
Upon pick-up, the lessee pays the deposit as a guarantee that they will return the vehicle in an unchanged and sound condition, as they took it over. The deposit also covers the loss of the insurance bonus in the event of an accident caused by the lessee. The deposit may be paid to our account, by credit card or in cash.
In the event of any external damage to the vehicle (to the body and chassis), caused by the lessee or an unknown perpetrator, the deposit is not refunded until the vehicle is repaired, i.e. until a written statement is obtained from the insurance company stating the amount the lessor loses as a bonus loss until returning to the previous bonus, and that the insurer has no subsequent claims from third parties regarding the collection of the damage caused by the lessee. Repair of damage caused by an unknown perpetrator is paid by the lessee up to the amount of the deposit.
The lessor hands over a clean and technically sound camper for rental, with a full fuel tank, a full fresh-water tank, a full gas bottle (1 pc), toilet chemicals, an empty waste-water tank and a clean toilet cassette.
The lessee is obliged to return the camper in a technically sound condition and on time. The lessee is not obliged to wash the camper on the outside, but if the lessee returns the vehicle very dusty and dirty, the lessor will note this, inspect the vehicle, and submit the final condition report to the lessee after washing. If new damage is found, it will be documented and presented to the lessee, and in that case the lessee has no right to object to the established condition of the vehicle.
In this case, the lessor recommends that the lessee wash the camper before returning the vehicle.
The interior of the camper must be clean upon return, and this particularly applies to the stove, refrigerator, toilet and the bed and seat covers! If the interior is not cleaned, the lessor will charge the lessee €67.00 – €134.00, depending on the degree of soiling.
The lessee is obliged to return the vehicle with a clean toilet cassette. If the cassette is not cleaned, the lessor will charge a cleaning fee of €125.00. If the customer ordered dishes and cutlery, they are obliged to hand them back tidy, clean and washed upon return. If not washed, the lessor will charge €50.00 for washing the dishes.
The lessee is liable for and pays for all damage to the vehicle or equipment not covered by insurance. The vehicle will also be considered damaged if the lessee returns it with scratch marks (from trees, branches) on the vehicle and polishing is required.
Regarding damage on or in the vehicle caused by the lessee, the lessor has the right to retain the full amount of the deposit until the vehicle is fully repaired and, if the damage is less than the amount of the deposit, to return the remaining amount upon final settlement.
The settlement deadline depends on the availability and delivery speed of parts, and on the time within which an appropriate service centre can carry out the final repair. If the damage is of such a nature that it is obvious our vehicle was not in contact with a third party's vehicle or object, then the repair and settlement deadline must not exceed 90 days. After repairing the vehicle, the lessor will provide the lessee with an invoice that also includes handling costs during the repair (delivery and cost of procuring parts, as well as any cost of transporting the vehicle to the service centre and back). The hourly labour rate is €80.00. In the final settlement of damage repair, the lessor has the right to add an amount of up to a maximum of €300.00 to the total damage amount on account of the vehicle's loss of value. This particularly applies to damage to the body and chassis of the vehicle, when repainting is required, or when polishing cannot fully remove the damage and repainting makes no sense.
If fuel is missing, the lessor will charge €2.50 per litre.
Both parties must adhere to the agreed times of delivery and return of the vehicle. Pick-up is possible between 14:00 and 15:30 (on Saturdays, between 12:00 and 13:00), and the lessee must return the vehicle between 8:00 and 10:00. We do not tolerate delays, and every started hour of delay is charged at €29.00. Picking up the camper at our depot before the standard time is charged at €20.00 per hour. Handover and pick-up outside working hours 16:00–20:00 and 6:00–8:00 is possible at the lessee's request, but in that case we charge, in addition to the extra hours, a fee of €40.00 per case, i.e. €69.00 from 20:00–6:00. Return or pick-up on a Sunday or public holiday is charged at €69.00. We do not hand over campers after 20:00, nor do we accept them before 7:00.
If the handover or return of the vehicle is in Croatia but outside the Mala Traba 53 D Pazin depot, the handover or return time may be between 10:00 and 15:00. At the customer's request and by agreement with the lessor, this time may be changed for a surcharge of €20.00 for every started hour. If the handover and return are abroad, then the pick-up or return time is between 12:00 and 14:00, and for each hour earlier or later than the scheduled time, if acceptable to the lessor, the lessee must pay a surcharge of €25.00 for every started hour.
If the lessee has ordered the camper to be handed over outside the Mala Traba 53 D Pazin depot, in another town in Croatia, and the lessee does not appear at the agreed time to collect the camper, the lessor will do the following:
• If the lessee notified before pick-up that they would be late, the lessee will be charged €20.00 for each hour of waiting and the waiting may last a maximum of 24 hours.
• If the lessee did not notify that they would be late, the lessor will wait 3 hours after the agreed time (hour). The fee for each hour of waiting is €20.00. If, by then, the lessee does not contact the lessor or appear, the lessor will, after 3 hours have elapsed from the agreed pick-up time, leave the agreed pick-up location and return the camper to the Mala Traba 53 D Pazin depot. The lessee may collect it at the depot up to 24 hours after the agreed time. After 24 hours have elapsed without the lessee contacting the lessor or coming for the camper, the lessor considers that the lessee has withdrawn from the rental, and the reservation is cancelled. The lessee has no right to a refund of the money paid.
If the lessee requests to return the vehicle during night hours, the deposit is not refunded until the vehicle is inspected and received in daylight, and in that case the lessee waives the right to any objection to the established condition of the vehicle! The fee for night pick-up is determined separately for each case.
The lessee must request permission to extend the rental at least 48 hours before the scheduled return time. Permission is requested and granted by SMS, Viber or e-mail. If the lessee does not return the vehicle within the agreed time, and does not make contact with the lessor, 2 hours after the agreed return time the lessor will consider that the lessee has misappropriated the vehicle and will take appropriate measures within the meaning of the provisions of the Criminal Code, i.e. the law on enforcement proceedings (interim measures).
Vehicles are picked up and returned at the address – Mala Traba 53 D, 52000 Pazin.
The lessor has the right to provide the lessee with another suitable vehicle of the same group, even if it was not specified in the reservation. In that case, the lessor undertakes to deliver a vehicle in which the number of persons stated in the reservation can travel and sleep.
If the rental price of the replacement vehicle is higher, the lessee is not obliged to pay a surcharge; if the rental price of the replacement vehicle is lower than agreed, the lessor undertakes to refund the lessee the corresponding amount. In the event of force majeure, or an inoperable or unusable vehicle, another date is arranged or, at the lessee's wish, the entire amount paid is refunded. The lessor has no other liability regarding such cancellation of the reservation, nor is it obliged to pay any penalties to the lessee. The lessor has the right to inspect the condition of the vehicle at any time, and to immediately repossess the vehicle if the lessee breaches any provision stated in this contract.
In the event of a breakdown of the vehicle or any part of the body, the lessor will do everything possible to remedy the fault within 36 hours, but if repair is not possible, the lessor bears no liability for any damage the lessee might incur due to a fault on/in the vehicle. Therefore, the lessee waives any claims against the lessor for any costs caused by a vehicle breakdown. If the vehicle becomes inoperable, the cost of returning the vehicle to the depot is the lessor's obligation, but only for distances up to 600 km from the depot. If the lessee decides to travel to destinations further than 600 km and the vehicle breaks down, the entire cost of transporting the vehicle to the depot is borne by the lessee. The lessee should have appropriate travel insurance for such cases (e.g. ADAC).
When a breakdown occurs, the lessee is obliged to inform the lessor immediately. The lessee will receive instructions on what and how to do, i.e. will be directed to the nearest possible service centre. If the lessee refuses to go to the specified service centre (for any reason), the lessor will consider that the lessee did not even report the fault and the lessee has no right to complain.
In the event of a breakdown or accident caused by the lessee through carelessness or negligence, the lessor has the right not to provide another replacement vehicle. The lessor will retain the deposit until the final repair of the vehicle, and until the vehicle is repaired, that vehicle has the status as if it were rented by the lessee who caused the breakdown or damage.
Malfunctions of the radio, air conditioning, refrigerator, cruise control or water heating are not considered faults for which the lessee may claim compensation for lost time to repair them or for reduced comfort. The lessor provides the lessee with a sound and technically proper vehicle, but equally, the lessor cannot guarantee to anyone, nor does it guarantee, that the vehicle will function flawlessly during the rental, and accordingly, the lessee waives in advance the right to any objection or material claims that a vehicle fault might cause. The lessor is only obliged to refund the lessee the amount for unused rental days in cases where it is obvious that the lessee is not at fault for the technical problem.
In the event of a collision or vehicle breakdown, the lessor is in no case obliged to reimburse the lessee for accommodation costs (hotel, etc.), nor transport costs (taxi, rent-a-car, train, plane, bus, etc.), nor any other costs related thereto.
In the event of an accident caused by a third party, and if the vehicle is not in a drivable condition, the lessor will try to provide a similar replacement vehicle within 48 hours. If this is not possible, the lessor undertakes to refund the remaining rental amount for unused days, but only upon receipt of a police report clearly showing that the accident was not caused by the lessee's fault. Upon returning the deposit, the lessor will reduce it by the amount of handling costs.
If the lessee rents bicycles together with the camper, the lessor is not obliged to reimburse any bicycle repair costs that may arise from the lessee's use of them.
If the lessee, for any reason, returns the vehicle earlier than the scheduled time, the lessor is not obliged to and will not refund the lessee for the unused days.
The lessee must lock the vehicle every time they leave it, and always keep the documents with them and in a safe place, but NEVER IN THE VEHICLE! Loss of the vehicle documents is charged at €500.00.
The lessee undertakes to keep and properly maintain the vehicle and is financially liable for breaches of traffic regulations. During the rental, the lessee is obliged to check the fluid levels in the engine and the tyre pressure.
The lessee must not operate the vehicle under the influence of alcohol, narcotics or sedatives.
Smoking and the transport of any animals is not permitted in the vehicle. Non-compliance with these provisions on smoking and animals is charged at €300.00.
The lessee and other passengers are prohibited from entering the camper with shoes with rough soles, jumping on the beds, jumping from the bed to the floor, or any careless and negligent use of the camper that could result in damage to the camper.
The vehicle must not be sublet, used for illegal activities, criminal offences, customs and other violations, driver training, paid transport of goods and persons, towing other vehicles, going to sports competitions and music festivals, or transporting flammable and explosive substances or substances with a strong and unpleasant odour. The lessee must not take the vehicle into areas for which the lessor issues an explicit prohibition. By failing to comply with the above provisions, the lessee forfeits the deposit in full in favour of the lessor.
The lessee must not overload the vehicle, or carry out any modifications to the vehicle or changes to parts, assemblies or devices in/on the vehicle without the lessor's written consent. For non-compliance with these provisions, the lessee is obliged, at the lessor's request, to pay the amount of the new retail purchase value of the used camper, plus the amount of a 30-day rental in super-high season (SHS).
The lessee is obliged to fill with the appropriate fuel, EURODIESEL BS or BS class, and upon return of the vehicle to give the lessor the receipt of the last refuelling for inspection. If the wrong fuel is put into the vehicle, or if damage to the engine, chassis or body is caused in any other way, the lessee is obliged to settle the full amount of the repair of the damaged vehicle, as well as other costs caused to the lessor by the vehicle damage, and the lost profit for the days of repair and non-use of the vehicle during the repair according to the applicable price list, but for a maximum of 30 days. If the customer puts diesel into the water tank, the lessor will charge a cleaning fee of €1,500.00.
In the event of any problems, a breakdown on the road, etc., the lessee is obliged to notify the lessor IMMEDIATELY, so that the problem that has arisen can then be resolved together. The lessee must not leave a broken-down or damaged vehicle unattended and unsecured.
If the lessor explicitly instructs the lessee to go to the agreed service centre, the lessee must not refuse. If the lessee nevertheless refuses the instruction and continues driving, causing an even greater fault, the lessee is obliged to bear all the resulting repair costs. If, as a result, the vehicle is not ready for the next agreed rental, the lessee who caused the cancellation of the next rental is obliged to settle the full amount of that cancelled rental.
The lessee must observe traffic regulations, because in the event of a possible accident, additional difficulties with the insurance company will arise, which in that case will be borne by the lessee at any time in the future. The lessor has the right to charge the lessee for fines received or costs of traffic accidents and insurance companies caused by the lessee during the rental of the vehicle. Fines and costs may also arise after the rental, which is why the lessor has the right to charge the lessee up to 2 years after the rental. Any fines for traffic offences are borne exclusively by the lessee (including when the fine arrives by post after the camper has been returned to the lessor).
If during the rental a clutch failure occurs, the lessor will not return the deposit to the lessee until the vehicle is repaired and a report is obtained from an authorised service centre on the cause of the fault. If the report shows that the fault occurred through the lessee's fault, the lessee is obliged to pay the resulting damage in full. In the event of a tyre burst, the lessee is obliged to inform the lessor of the event and, in agreement with the lessor, replace the tyre (the same model/type of tyre must be fitted), but the entire cost is borne by the lessee.
In the event of a traffic accident, it is mandatory to contact the lessor, call the police, complete the European accident report, and upon returning the vehicle, provide the lessor with the report on the damaging event, as well as an alcohol test. If the lessee fails to do so, all costs of damage compensation related to the damage are borne by the lessee, regardless of who is at fault for the damaging event.
The lessor will retain the deposit in full until liability is established, which may take up to 8 months. Only after that, if it is established that the lessee is not responsible for the damage, will the lessor refund the deposit, reduced by the amount of handling costs. If the lessee is at fault for the damaging event, the lessor will retain the deposit in full.
During the rental, the lessee is obliged to report any newly occurring damage to the vehicle or in the vehicle immediately and without fail to the lessor (e-mail, Viber, SMS), so as to give the lessor the opportunity to prepare new parts and repair as soon as possible. If the lessee returns with a vehicle that has damage occurring during the rental without having reported it to the lessor immediately, the lessor has the right to charge the lessee for the costs of urgent procurement of new parts in the amount of €250.00.
The lessee is obliged to report all newly occurring damage upon returning the vehicle. If they fail to do so and the lessor establishes that there is new, unreported damage, this will be considered an attempt at concealment and fraud by the lessee. In that case, the lessor has the right to charge the lessee double the amount required to repair the vehicle.
In the event of vehicle theft, the lessee is obliged to immediately notify the lessor, report the event to the police, and hand over the documents and keys of the camper to the police. Otherwise, if the insurer refuses to pay the damage due to failure to meet the stated requirements, the lessee will, at the lessor's request, pay the full value of the new vehicle they had rented according to the offer of an authorised dealer for the vehicle in question, as well as the lessor's lost profit due to the lack of the vehicle, in the amount of a 90-day rental at the applicable price list, in super-high season (SHS). If the police establish that the vehicle was not stolen but misappropriated and that fraud is involved, and the insurer refuses to pay the damage, the lessee is obliged to pay the lessor the amount of the new purchase value of the missing camper, increased by 100% on account of lost profit, costs and problems caused in connection therewith.
All vehicles are equipped in accordance with the law, so except in special conditions they do not have winter tyres, but they have good tyres and chains for the drive wheels. Before setting off, the lessee must check for themselves whether any of the European countries they will travel to requires more than the equipment prescribed in the Republic of Croatia. The lessee is solely liable for any damage or offence (for example: in Finland in winter, insurance is not valid if the vehicle does not have winter tyres and similar). The lessee is also liable for any damage that frost may cause in the vehicle, meaning that when there is water in any tank in the vehicle, the temperature in the vehicle must not fall below +5 °C, otherwise damage may occur which the lessee is obliged to cover.
With the camper it is possible to travel to all European countries except those that are in a state of war or where travel is undesirable for other reasons.
As of 01.05.2009, a new law amending the law on hospitality activities came into force in Croatia (Act on Amendments to the Hospitality Activities Act). Under that law, camping, parking or overnight stays outside campsites or areas intended for parking is an offence punishable by a fine. Unauthorised camping on private land easily results in the camper being sealed for a period of 60 days. Removing the seal on one's own initiative is a punishable activity. The lessee expressly undertakes not to breach that law. In the event of a breach of the said law, the lessee alone bears the costs of any reduction of income to the lessor and for all damage to the camper at the moment of sealing.
By signing this contract, the lessee undertakes to settle all costs to the lessor and to pay for all direct and indirect damage on/in the vehicle that arose due to the lessee's irresponsible and negligent treatment of the rented vehicle and which the insurance does not cover or refuses to pay.
By their signature, the lessee confirms that they are fully acquainted with all the rental terms and have no objections. The contract is drawn up in two copies, of which each party receives one copy.
For all unresolvable disputes between the lessor and the lessee, the court in Pazin has jurisdiction.
